General/Customer Service | Automotive Service Association Management Institute

Course Name
(click for description and course access and then log in or setup a myAMi profile is required) Credit Hours Length (minutes)
FREE-Coronavirus-Online-Course 0.25 5
4,200 Words You'll Never Read- Facebook's Privacy Policy and Search Breach Article Quiz 1 45
Accountable Estimating Article - Poor Images Cost You Money, and Believe Me, Your Images Are Poor Article Quiz 0.25 10
A Co-Worker Has an Embarrassing Problem 0.25 10
A Co-Worker is Negative 0.25 10
A Co-Worker is Too Social 0.25 10
Alexa/Siri ...Find a Body Shop Article Quiz 0.25 5
A Question of Evidence 1 45
A Team Member is Late 0.25 10
A Team Member is Uncooperative 0.25 10
A.I.M. for Development 1 45
Act Ethically 1 20
Address Fields 0.25 10
Advice for new team members 0.25 10
Are You Really Listening? 1 30
Authoring Emails When Angry 0.25 10
Avoiding Wrongful Termination 1 45
Back to the Future 0.25 10
Building Rapport 0.25 10
Business Friendly Customer Service 1 30
Champion Diversity 1 20
Chemical Hazard Communications 1 45
CIECAst Webinar Quiz - Interpreting and Documenting Scan Data, Trouble Codes, and Calibrations by Chuck Olsen 1 60
CIECAst Webinar Quiz- The Impact of Telematics and the Connected Vehicles by Mike Anderson 1 60
Coaching: The Power of Questions 1 45
Collision Photography Module 1 1 30
Collision Photography Module 2 1 15
Collision Photography Module 3 1 25
Collision Photography Module 4 1 30
Collision Photography Module 5 1 20
Composing a Message 0.25 10
Conducting Interviews & Appraisals 0.25 10
Confidentiality 0.25 10
Criticizing a Team Member's Work 0.25 10
Cyber Security Basics 1 30
Daren Fristoe's Effective Interviewing Techniques 1 30
Daren Fristoe's Managing Conflict 1 20
Delivering Feedback 1 45
Demonstrate Appreciation 1 20
Demonstrating You Care 0.25 10
Disagree Constructively 1 20
Effective & Appropriate Email Use 2 60
Elite Body Shop Solutions - Collision Photography Webinar Quiz 1 50
Elite Body Shop Solutions - Developing a Game Changing Culture by Mike Jones Webinar Quiz 1 60
Elite Body Shop Solutions - Developing a Winner’s Mindset Webinar Quiz 1 60
Elite Body Shop Solutions - Financing Growth - Webinar Quiz 1 50
Elite Body Shop Solutions - Photo Estimating: The Good, the Bad and the Ugly Webinar Quiz 1 50
Elite Body Shop Solutions - Simple, Effective Scheduling Webinar Quiz 1 60
Elite Body Shop Solutions - The Power of Peer Groups Webinar Quiz 1 50
Employee Discipline 1 45
Employee Privacy 1 45
Essential Elements of Internal Customer Service 1 35
Essential Telephone Skills 1 45
Estimating Plastic Repair Module 1 1 25
Estimating Plastic Repair Module 2 1 15
Estimating Plastic Repair Module 3 1 28
Estimating Plastic Repair Module 4 1 30
Ethics & Business Conduct 1 30
Excellent Customer Service Natural or Learned? 0.25 10
Extremely Loud & Incredibly Close 0.25 10
Fire Extinguisher Safety 1 45
Five Forbidden Phrases 1 35
Four Quick Tips to Keep your Shop’s Online Reputation In-Check - Article Quiz 0.25 5
Frank LaViola's M.A.D. about Generating Referrals 1 30
Frank Terlep's How to Market, Sell and Service Today's "Connected Customer" 1 50
Frank Terlep's Three Steps to Successful Marketing 1 45
From Curt to Courteous 1 40
Gaining Commitment 1 45
Generation Clash 0.25 10
Generations@Work℠ Leveraging the Potential of Millennials Series: Attract and Coach 0.25 10
Generations@Work℠ Leveraging the Potential of Millennials Series: Bridging the Divide 0.25 10
Generations@Work℠ Leveraging the Potential of Millennials Series: Connections 0.25 10
Generations@Work℠ Leveraging the Potential of Millennials Series: Empower and Retain 0.25 10
Generations@Work℠ Leveraging the Potential of Millennials Series: Final Thoughts 0.25 10
Generations@Work℠ Leveraging the Potential of Millennials Series: Introducing Tim 0.25 10
Generations@Work℠ Leveraging the Potential of Millennials Series: Labeling 0.25 10
Generations@Work℠ Leveraging the Potential of Millennials Series: Work Styles 0.25 10
GLBA: Privacy Laws & Practices 1 45
Goal Setting in the Workplace 1 45
Handling Bad Days 0.25 10
Handling Varied Customer Styles 0.25 10
How to Handle Irate Customers 1 30
Humor in Email 0.25 10
Implementing a Learning Culture Article Quiz 0.25 5
Improving Collision Customer's Perception Article Quiz 0.25 5
In Doubt? Find Out! 1 20
Inappropriate Topics 0.25 10
Influencing the Interaction 1 35
Internal Customer Service 0.25 10
Interpersonal Communication 1 45
Is the Customer Always Right? 0.25 10
It's About Time 1 30
It's Someone Else's Fault 0.25 10
Jargon and Shortcuts 0.25 10
Just the Facts Ma'am 0.25 10
Killer Words of Customer Service 1 35
Leading a High Performance Team 2 60
Legal Aspects of Interviewing & Hiring 1 45
Les Miserables 0.25 10
Let’s Get Engaged - Mark Claypool Article Quiz 0.25 5
Listen for Understanding 1 20
Listening Skills 1 45
Look Who's talking 0.25 10
Maintaining a Drug Free Workplace 1 30
Maintaining Customer Relationships 1 45
Management Basics 1 30
Managing Conflict: A Collaborative Approach 1 45
Managing Information Overload 1 30
Mark Claypool's Email and Internet Security 1 30
Mark Claypool's Social Media Management 1 35
Mark Claypool's Website & SEO Basics 1 45
Maximizing Employee Performance 1 45
Message Length 0.25 10
Michael Graham's Basics of Business Insurance 1 30
Michael Graham's Managing Workplace Safety & Health Part 1 1 45
Michael Graham's Managing Workplace Safety & Health Part 2 1 30
Mike Anderson's Bookkeeping Basics 1 30
Mike Anderson's Budgeting Basics 1 30
Motivation to Excel 0.25 10
Negotiation: Your Road to Success 1 30
Neutralize Bullying 1 20
New Booth or Better Processes - John Shoemaker Article Quiz 0.25 5
Open and Closine Lines 0.25 10
People are Wasting Time Online 0.25 10
Personal Protective Equipment Overview 1 30
Pitfalls of Third Party Review Sites Article Quiz 0.25 5
Power Speaking 1 45
Preventing Employee Discrimination 1 45
Preventing Sexual Harassment 1 30
Proactive Customer Service 1 35
Proofreading 0.25 10
Questioning Techniques 1 30
Raging Bull 0.25 10
Rapid Fire Web Presence Updates Article Quiz 0.25 5
Reality Bites 0.25 10
Replying To All 0.25 10
Respiratory Protection 1 45
Respond Promptly 0.25 10
Rules of Attraction 0.25 10
Scamming for Dollars: Domain Name Registration Ploys Article Quiz 1 5
Sell for Success: What you need to know about selling 1 30
Selling Skills from A-Z Part 1 (Special Discount!) 1 30
Selling Skills from A-Z Part 2 (Special Discount!) 1 30
Selling Skills from A-Z Part 3 (Special Discount!) 1 30
Service Mentality 1 35
Setting Objectives 0.25 10
Seven Keys to a Positive Mental Attitude 1 40
Show me the Money 0.25 10
Six Cardinal Rules of Customer Service 1 35
Six Steps to Service Recovery 1 40
Slip, Trip and Fall Prevention 1 45
Someone Breaks a Commitment` 0.25 10
Someone Criticizes You 0.25 10
Someone Disagrees With You 0.25 10
Someone is Not Doing What You Need 0.25 10
Someone Resists Change 0.25 10
Steve Beck's Time Management 1 45
Stop Workplace Harassment 1 20
Subject Line 0.25 10
Synchronous vs Asynchronous 0.25 10
Taking Ownership 0.25 10
Target Marketing Via...The Twitter Zone Article Quiz 0.25 5
That's Just Rude! 1 30
The Boss Keeps Changing Priorities 0.25 10
The Effective Business Writer 1 45
The Hangover 0.25 10
The Terminator 0.25 10
The True Cost of Supplements- John Shoemaker ABRN Article Quiz 0.25 5
There's a New Team Member 0.25 10
There's Conflict Between Team Members 0.25 10
To Pay Yelp or Not To Pay Yelp Article Quiz 0.25 5
Tools For Emphasis 0.25 10
Top Gun 0.25 10
Understanding the Family Medical Leave Act 1 45
Using Competencies Successfully 1 45
Using Paint/Material Accounts to Improve Profits - ABRN Article Quiz by John Shoemaker 0.25 5
Wage & Hour Basics 1 30
Wage & Hour Basics: CA Managers & Supervisors 1 45
Web Presence Resolutions for Your Auto Body Business in 2019 Article Quiz 0.25 5
What is Driving Poor Collision Experiences? 1 45
What's in it for you? 0.25 10
When Napping at Work is Good Article Quiz 0.25 5
When Times are Slow, Don't Cut Back on Marketing Article Quiz 0.25 10
Where to Buy Flying Ninjas Article Quiz 0.25 10
Who Would Replace You 0.25 10
Workplace Safety 1 45
Writing with Conviction 0.25 10
You Have a Personality Clash With a Co-Worker 0.25 10
You Need Help With Work 0.25 10
You Need to Break a Commitment 0.25 10
You Need to Persuade a Colleague 0.25 10
You See an Opportunity to Do Things Better 0.25 10
You Want to Offer Praise 0.25 10
Your Boss Doesn't Notice Your Contributions 0.25 10
You're Asked to Compromise Your Ethics 0.25 10
You're Asked to Host a Meeting 0.25 10
You're New on the Job 0.25 10